Return & Refund Policy.

Last updated: 01.06.26

At Evara, we understand that arranging a funeral or memorial can be a difficult time. We aim to provide a clear, compassionate, and fair service for every customer.

Digital Products

Evara provides personalised digital memorial materials, including funeral order of service booklets, funeral programmes, thank-you cards, memorial pages, and printable PDF files.

As our products are created specifically using the information and photographs provided by you, they are considered personalised digital goods.

Cancellations

You may cancel your order and request a full refund at any time before work has begun on your memorial pack.

If work has already started, we may be unable to offer a full refund. Any refund offered will be at Evara's discretion and will reflect the work already completed.

Refunds

Due to the personalised nature of our products, refunds cannot usually be provided once your completed files have been delivered.

However, if there has been an error in the information, layout, or content that was introduced by Evara, we will correct the issue and provide updated files at no additional cost.

Amendments

We encourage customers to review all information carefully before submitting their order.

If you need to make changes after submission, please contact us as soon as possible at hello@getevara.life.

Minor corrections may be accommodated where possible.

Customers who purchase Evara Personal receive one round of amendments as part of their service.

Faulty or Incorrect Files

If you receive files that:

  • Contain an error made by Evara

  • Are damaged or inaccessible

  • Do not match the information submitted

please contact us within 14 days of delivery and we will resolve the issue promptly.

Customer Responsibility

Customers are responsible for ensuring that:

  • Submitted information is accurate

  • Names, dates, and service details are correct

  • Uploaded photographs belong to them or they have permission to use them

Evara cannot be held responsible for errors contained within information provided by the customer.

Contact

If you have any questions regarding this policy, please contact:

Evara
hello@getevara.life

We will always do our best to help and find a fair solution.